Orders shipped abroad are invoiced excluding tax, provided the customer account was created with an international shipping address.

For deliveries within France, VAT applies. However, upon request, we can email you a "Pablo" tax refund form. Your VAT will be refunded once the form has been validated by Customs.

Want to check your order status? Just log in to your account on sailhero.eu and head to the "My Orders, My Invoices" section.

You’ll see a list of all your orders along with their current status.

Click on the order number you’re interested in to view more details.

If your order has already been shipped, you can go to the "Order Deliveries" tab to find your tracking number and follow your package directly on the carrier’s website.

Looking for a product that's not in our catalog? Want us to install something but don’t see the option listed under our "Service" section? We can probably help!

Simply request a quote using our contact form and select "Request for quotation" as the reason for your message.

Please make sure to include the following information in your request:

• Your full name (and specify if you're representing a company, government entity, or association)

• The delivery address, installation address, and billing address

• A phone number

• Your email address

• The reference(s) and quantity of the product(s) you're interested in

• Any other details you think are important for us to know

Act quickly and give us a call !
If your order has not yet left our facility, you can notify our customer service of your address change by using our contact form. Please make sure to include your order number in the subject line of your message.

However, if the order has already been shipped, unfortunately, it will no longer be possible to change the delivery address.

Your order confirmation email might have ended up in your spam folder—please be sure to check there.

If you still haven’t received the confirmation email, you can log in to your account on sailhero.eu, under "My Orders, My Invoices", to confirm that your order was successfully recorded.

You’ll find a list of all your orders along with the status of each one.

If your latest order does not appear in the list or its status is not "In Progress", it means the order was not processed, and you will need to place it again.

If you are not home during delivery, a notice will be left in your mailbox (provided it is accessible). This notice will tell you where to pick up your package at the designated pickup point or provide instructions for a second delivery attempt.

For deliveries by appointment (for heavy or bulky items), the carrier will contact you directly to arrange a delivery time. If you are absent at the agreed time, please notify Sailhero. Otherwise, any additional delivery attempts will be charged by the carrier.

All is not lost! You can contact our customer service:

• Via our contact form, available in the “Contact” section on sailhero.eu

• By phone at (+33) 04 94 57 03 17, Monday to Friday, from 9:00 AM to 12:30 PM and 2:15 PM to 6:30 PM (excluding public holidays). Local call charges apply

In most cases, if your unsubscribe request doesn’t seem to be processed, it’s usually because you have multiple email addresses. One of your addresses may be forwarding emails to the address you’re trying to unsubscribe with. In that case, you’ll need to make the change directly in your email settings.

You can also unsubscribe from our newsletter through your account.

If you’re still having trouble, please feel free to contact our customer service via our contact form or from your account under the "Customer Support" section. Select the reason "Data Protection Officer (DPO)" and ask us to unsubscribe you.

We apologize for any inconvenience this may have caused and thank you for your understanding.

If you wish to exercise your right to have your personal data deleted, you can contact us at any time through the "Contact" section on our website. Our team will promptly handle your request and guide you through the process to ensure the complete removal of your personal information in accordance with applicable data protection regulations.

Before placing your order, you can request a quote directly on sailhero.eu by using the contact form and selecting "Request for quotation" as the reason. You can also reach us via the hotline.

The discounts offered in-store and those available on our website are managed separately and therefore cannot be combined. However, if you prefer, you can always call us directly to place an order. Our team will be happy to assist you and inform you about current promotions.

It looks like your email address is already linked to an account on sailhero.eu.

No worries if you’ve forgotten your password! Just click on “Forgot Password” and you’ll receive a link to reset it right away in your inbox.

Once your order has been placed, it can no longer be modified directly online.

But don’t worry — you can still reach out to our customer service team:

• via our contact form,

• or through our hotline.

If your order hasn’t left our warehouse yet, we may be able to cancel it so you can place a new one with the changes you need.

If it’s already been shipped, simply refuse the package upon delivery. Once it’s returned to us, we’ll process your refund, and you’ll be free to place a new order.

We understand that it’s not always easy to be certain that a product is perfectly suited to your boat. That’s why our team is available to assist you before you place your order. Feel free to give us a call — we’ll be happy to guide you based on your needs. You can also send us your request through the contact form by including the product reference, the model of your boat, its intended use, sailing program, and any additional information (photos, measurements, etc.) that could help us provide you with the best possible advice.